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Terms and Conditions
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A minimum of 1 hour notice (between 8am - 10pm) is required to cancel a scheduled pick up without a cancellation fee. Less than 1 hour notice will attract a cancellation fee which will equate to 80% of the fare charge. Any booking that is cancelled between 10pm - 8am will also attract an 80% cancellation fee.
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All no-shows must be paid for in full.
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Wait times are charged as follows: First 10 minutes of waiting time is free of charge and every minute thereafter is charged at $1.00/minute + GST.
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Toll charges are included in all quoted prices and in our Rate Schedule list.
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Airport fees and parking are also included in all quoted prices. Please be advised that all trips FROM the airport will incur a $4.00 surcharge being for Airport Parking Fees.
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Gratuities/tips are left to the discretion of the customer however are not expected or insinuated.
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Omega Chauffeurs does not charge any Fuel Surcharges.
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Credit Card payments will incur a 10% processing fee (as is standard practice for all taxi/limousine services).
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The minimum hourly rate is $77.
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Each stop (up to five minutes) will incur a $5.00 fee. Longer stops will be charged as waiting time ($1.00/min + GST).
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Customers are met at the Chauffeur Meeting Point at Melbourne Airport with their names displayed on a sign.
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Time is charged from time of pick up.
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Additional Charges:
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A $5.00 surcharge is applied to all customers arriving on an International Flight.
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Prices for special events (eg. Spring Carnival, Grand Final, New Years Eve etc..) are set according to market demand and supply at time of booking.
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Vehicles required between 12:00am (midnight) – 5:00am will incur a 20% surcharge (as is standard practice for all axi/limousine services).